A Knowledge Creation Strategy to Enrich Enterprise Information Systems with Enterprise-Specific Tacit Knowledge

Enterprise information systems need to leverage enterprise knowledge management methodologies and tools to formally manage and capitalise on enterprise-wide knowledge resources. In this paper, we propose a novel knowledge creation methodology, together with its computational implementation, to (a) capture tacit knowledge possessed by domain experts in an enterprise; and (b) crystallize the captured tacit knowledge so that it can added to the enterprise’s existing knowledge info-structures for usage by front-end enterprise information/knowledge systems. The formulation of the methodology purports a synergy between artificial intelligence techniques, for representation, reasoning and learning purposes, with existing concepts and practices in knowledge management.